Head of Client Delivery

Job description

Head of Client Delivery / Programme Management, Warwick or London base 

Are you a Head of Client Delivery / Programme Management or Client Delivery Programme Manager from a professional services / consulting background who wants to make their mark within a pioneering start up environment?


Support the transformation that e-commerce is having in the automotive industry by leading the client delivery teams here at Summit, which includes a team of around 20 (Project Managers & PMO, Business Analysts, Solution Architects, SMEs, UX Analysts and QAs based between Warwick offices and London).


This is a key appointment working directly with some of our leading international Automotive clients, ultimately accountable for ensuring the successful technical programme delivery of prioritised product initiatives, alongside the CTO and third-party suppliers.  Reporting into the Automotive MD, you will provide leadership and strategy together with tactically improving the delivery operating model, through effective client facing delivery management, people and departmental management. 


This challenging role will be ideal for someone who can lead, inspire and manage a growing client delivery / programme function and who has a track record of delivery at pace and the ability to manage change and minimise complexity based on customer outcomes. 

About Us

Summit are changemakers in automotive ecommerce. We are deeply involved in the transformation that ecommerce is having in automotive, bringing our 17 years of expertise in retail. We don’t behave like system integrators or consultancies, we are practitioners. OEMs and Dealers trust us to help them on their automotive journey. We empower our clients to use ecommerce and digital, making it more likely that people will buy from them, than anyone else.


About You

A strong people leader within programme management and proven experience of managing, motivating and building ways of working across technology and commercial teams.  With organisation target operating model design and deployment experience key.


You will have client facing programme delivery experience gained from mid to large tier client organisations and may have operated previously within the Big Four or have Delivery Consulting house experience at Senior Manager or equivalent level.   


Experienced in and understand the challenges of an agile delivery environment, through hands on practical and pragmatic delivery management experience (rather than being a methodology expert!).  You’ll know all about outsourced service delivery supplier management and ultimately, you’ll thrive working in a demanding environment; bringing a high level of strategy and governance into a start-up environment supporting the company mission and team development.

If you’re interested in finding out more and becoming a changemaker we look forward to hearing from you.  Applications will be actioned as soon as they are received.  Successful candidates must have and be able to evidence their right to work in the UK.   

No speculative agency CVs please